'Email English' is a course for students of general and business English who need to write effective and convincing emails. It develops language skills and inspires confidence, as well as providing invaluable reference material. 'Email English' is aimed at intermediate to upper intermediate learners. Table of contents: * Introduction (Formal or informal? Missing words and abbreviations. Key phrases) * Basics (Opening and closing. Giving news. Information, action, help. Internal messages. Attachments. Arranging a meeting. Invitations and directions. Negotiating a project. Checking understanding) * Language focus (Verb forms. Comparisons. Sentence structure. Common mistakes. Punctuation and spelling) * Commercial (A customer-supplier sequence. Inquiries and orders. Discussing and agreeing terms. Asking for payment. Describing business trends. Cause, effect, contrast) * Problems (Complaints. Apologies) * Reports (Report structure and key phrases. Linking words and relative clauses) * Direct /Indirect (Being direct and brief. Being indirect and polite) * Personal (Being friendly. Advice and suggestions. Job application) * Social media supplement (Platforms: Facebook, Google+, LinkedIn, Twitter. Writing for social media: formality, tone, politeness, short forms / text messages, missing out words, bringing a sentence to life, being friendly, being polite, being vague, making longer posts and comments) * Phrase bank * Answer key.